Terms & Conditions
1. These Terms
1.1 What these terms cover
These are the terms and conditions on which we supply products to you through viewnewtrade.com, including DVR Kits, DVRs & DVR Cards, NVR Kits, Security Accessories, and related surveillance equipment ("Products").
1.2 Why you should read them
Please read these terms carefully before placing an order. These terms explain who we are, how we provide products, how changes or cancellations may be made, what to do if there is a problem, and other important information.
2. Information About Us and How to Contact Us
2.1 Who we are
We are viewnewtrade.com ("viewnewtrade", "we", "us", or "our"), an online store selling surveillance and security products.
2.2 How to contact us
You can contact us by email at sale@viewnewtrade.com
or through our Contact Us page.
2.3 How we may contact you
If we need to contact you, we will do so using the email address, phone number, or postal address provided in your order.
2.4 Writing includes emails
When we refer to "writing" or "written" in these terms, this includes email communication.
3. Our Contract With You
3.1 How we accept your order
Your order is accepted when we send you an order confirmation email. At that point, a contract is formed between you and us.
3.2 If we cannot accept your order
If we cannot accept your order, we will notify you and issue a refund if payment has already been made. This may happen if a product is unavailable, incorrectly priced, incorrectly described, restricted for delivery, or affected by technical issues.
3.3 Order reference
We will assign an order number to your purchase. Please use this number whenever contacting us about your order.
3.4 International sales
We may sell and ship internationally where permitted by applicable laws and shipping regulations.
4. Our Products
4.1 Product images and descriptions
Product images, specifications, compatibility notes, and descriptions on our Website are for reference purposes. Actual products, packaging, firmware versions, or included accessories may vary slightly.
4.2 Product packaging may vary
Manufacturers may update packaging, branding, labels, or included accessories without prior notice.
4.3 Compatibility responsibility
You are responsible for checking compatibility before purchase, including camera formats, storage capacity, connectors, voltage requirements, network requirements, operating systems, and other technical specifications.
If you need assistance, please contact us before ordering.
5. Your Rights to Make Changes
5.1 Order changes
If you would like to change your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will let you know whether changes are possible and whether any price or shipping adjustments apply.
6. Our Rights to Make Changes
6.1 Product updates
We may make minor changes to products to reflect:
technical improvements
manufacturer updates
legal or regulatory requirements
packaging changes
compatibility improvements
These changes will not materially reduce the core functionality of the product.
7. Providing the Products
7.1 Delivery costs
Shipping fees will be shown during checkout.
7.2 Delivery times
Estimated dispatch and delivery times are provided during checkout and in our Shipping Policy. These are estimates only.
7.3 Delays outside our control
We are not responsible for delays caused by customs clearance, weather, carrier disruptions, force majeure events, public holidays, remote locations, or other circumstances beyond our reasonable control.
7.4 Failed delivery
If delivery cannot be completed because no one is available, incorrect address details were provided, or the package is refused, additional shipping or return costs may apply.
7.5 Responsibility for goods
Risk in the goods passes to you once delivered to the shipping address provided in the order.
7.6 Ownership of goods
Ownership transfers once full payment has been received.
7.7 Information required from you
We are not responsible for delays or non-delivery caused by incomplete, incorrect, or missing customer information.
8. Your Rights to End the Contract
8.1 If there is a problem
If a product is faulty, damaged, materially misdescribed, or incorrectly supplied, please contact us and we will review the matter in accordance with our Warranty / Return Policy and applicable consumer laws.
8.2 Change of mind
If you wish to cancel after ordering or return due to change of mind, please contact us promptly. Approval depends on product type, order status, product condition, and return eligibility.
8.3 Non-returnable items
Unless required by law, we may decline returns for:
opened software or license products
used or installed electronic components
damaged products caused by misuse
customized or special-order items
incomplete returns missing accessories or parts
products damaged by improper installation
9. How to End the Contract / Request a Return
9.1 Contact us
To request cancellation, return, exchange, or support, email sale@viewnewtrade.com
and include:
full name
order number
product name
reason for request
photos or videos if relevant
9.2 Return authorization
Some returns require prior approval and a Return Authorization (RA) Number. Unauthorized returns may be refused.
9.3 Return shipping costs
Return shipping responsibility depends on the reason for return, product condition, and applicable law.
9.4 Refund method
Approved refunds are generally issued to the original payment method.
9.5 Refund timing
Once approved and where the returned item is required, refunds are usually processed after inspection within a reasonable timeframe.
10. Our Rights to End the Contract
10.1 We may cancel your order
We may cancel or suspend an order if:
payment is not received
fraud or unauthorized activity is suspected
shipping restrictions apply
pricing or listing errors occurred
stock is unavailable
required customer information is missing
10.2 Refund after cancellation
If we cancel an order before shipment, any eligible payment received will be refunded.
11. If There Is a Problem With the Product
11.1 Contact support
If you have any questions, installation issues, compatibility concerns, or complaints, please contact us at sale@viewnewtrade.com
.
11.2 Technical products
For DVRs, NVRs, cards, recorders, accessories, cameras, cables, storage devices, and related products, troubleshooting steps may be required before approving return or replacement.
11.3 Customer rights
Nothing in these terms limits any mandatory consumer rights available under applicable law.
12. Price and Payment
12.1 Prices
Product prices shown on the Website are the prices applicable at the time of order.
12.2 Taxes and duties
Import duties, VAT, GST, customs charges, or local taxes may apply depending on destination country and are the customer’s responsibility unless otherwise stated.
12.3 Pricing errors
If a product was listed with an obvious pricing or description error, we may cancel the order and refund any payment made.
12.4 Payment methods
We may accept payment methods shown at checkout, including bank cards, PayPal, or other supported payment providers.
13. Our Responsibility for Loss or Damage
13.1 Our liability
We are responsible for foreseeable loss or damage caused directly by our breach of these terms or failure to use reasonable care.
13.2 No unlawful exclusions
Nothing in these terms excludes liability where exclusion is not permitted by law.
13.3 Business use
Unless expressly stated, products are sold for standard consumer or installer use. We are not liable for indirect business losses, lost profits, data loss, or interruption of security monitoring systems.
14. How We Use Your Personal Information
14.1 Privacy Policy
We use your personal information in accordance with our Privacy Policy.
14.2 Marketing
If you opt in, we may send promotions or product updates. You may unsubscribe at any time.
15. Other Important Terms
15.1 Transfer of rights
We may transfer our rights and obligations under these terms to another business entity.
15.2 No third-party rights
No person other than you and us has rights under this contract except where required by law.
15.3 Severability
If any part of these terms is held invalid or unenforceable, the remaining provisions remain in effect.
15.4 Delay in enforcement
If we delay enforcing our rights, we may still enforce them later.
15.5 Governing law
These terms are governed by the applicable laws of the jurisdiction in which our business operates, unless mandatory local consumer law provides otherwise.
16. Mobile / Promotional Messages
If we offer SMS, messaging, or promotional notification services, your participation is voluntary. You may unsubscribe at any time by following the instructions in the message or by contacting sale@viewnewtrade.com.
