Warranty Claims

If your purchase of DVR Kits, DVRs & DVR Cards, NVR Kits, or Security Accessories does not meet acceptable quality standards, is not fit for its intended purpose, or does not match the product description, viewnewtrade.com is committed to resolving the issue promptly and fairly.

Below is an overview of our general warranty and after-sales support process.

1. Incorrect Items Shipped

If you receive the wrong item, please contact us as soon as possible. We will review the issue and arrange a replacement or another suitable solution.

2. Defective or Faulty Products

If your surveillance equipment or accessory develops a fault, please contact our customer service team first for troubleshooting support and to request a Return Authorization (RA) Number.

For technical products such as DVRs, NVR systems, cameras, hard drive accessories, cables, or related components, we may first provide setup guidance, compatibility checks, or technical assistance before authorizing a return.

Returns sent without an approved RA Number may be refused.

3. Item Not as Described

If the product received is materially different from the description, specifications, or images shown on our website, you may request one of the following options (subject to review):

Replacement

Store Credit

Refund

4. Lost or Damaged During Transit

If your order arrives damaged or is lost during delivery, please contact us immediately with your order number and clear photos of the package and item (if applicable). We will investigate with the shipping carrier and provide an appropriate resolution.

How To Return

To return an item, you must first obtain a Return Authorization (RA) Number by contacting us through the Contact Us page on viewnewtrade.com.

Once your request has been reviewed, we will send return instructions by email. In some cases, additional information such as photos, videos, model numbers, serial numbers, or installation details may be required to help diagnose the issue and speed up processing.

Return Packaging Guidelines

Please follow these return instructions carefully:

If possible, return the item in its original packaging.

Include all accessories, adapters, cables, brackets, manuals, and included parts.

Clearly write the RA Number on the package or include it inside the parcel.

Pack the item securely to prevent transit damage.

Items damaged due to insufficient packaging may be subject to deductions or refusal.

Recommended Shipping Method

We recommend using a tracked or registered shipping service for all returns. Please keep your shipping receipt and tracking number until the return process is completed.

For added protection, we also recommend taking photos of the product and package before shipment.

Return Processing Time

Once your returned item is received, you will receive a confirmation email.

Depending on the situation, repairs, replacements, store credits, or refunds are generally processed within 7–14 business days after the returned item is received.

Refund Policy

Approved refunds will be issued using the original payment method whenever possible.

Please note that refund processing times may vary depending on your bank, card issuer, or payment provider.

Change of Mind Returns

If you are not satisfied with your purchase, you may contact customer service within 30 days of delivery to request an exchange or return review.

For security products such as DVR/NVR systems, returns for change of mind may require that the item is unused, uninstalled, and returned in original condition with complete packaging and accessories.

All requests are subject to product condition, order verification, and return eligibility requirements.