Shipping Methods
Shipping Policy
At viewnewtrade.com, we aim to process and deliver your order quickly and securely.
Orders are usually processed and shipped within 1–3 business days after payment confirmation (excluding weekends and public holidays).
We use trusted carriers such as Hong Kong Post, EMS, DHL, and other reliable logistics partners depending on destination, package size, and shipping method selected.
For shipments to the United States sent via EMS, final delivery may be completed by USPS or another local delivery partner.
Shipping Methods
Please select the shipping option that best suits your budget and delivery needs.
Standard Shipping
Shipping Fee: USD 5
Carriers: Hong Kong Post, EMS, or equivalent service
Estimated Delivery Time: 6–14 business days after dispatch
Delivery times are estimates only and may vary due to customs clearance, local carrier delays, weather conditions, remote locations, or other external factors beyond our control.
Packaging
All orders are carefully inspected and securely packaged to help prevent damage during transit.
Where applicable, protective materials may be used for sensitive electronics such as DVRs, NVRs, cameras, hard drives, and accessories.
Free Shipping Promotion
From time to time, we may offer free shipping promotions on selected products or orders.
viewnewtrade.com reserves the right to modify, suspend, or discontinue free shipping offers at any time without prior notice.
Order Tracking
When available, tracking information will be sent by email after your order has been shipped. Please allow some time for tracking updates to appear in the carrier system.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, losses, or additional charges caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error, please contact us immediately.
Customs Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer.
Order Cancellation Policy
Before Shipment
If you wish to cancel your order, please contact us as soon as possible.
Orders may be cancelled for a full refund if the request is approved before the order has been shipped.
After Shipment
Once an order has been dispatched, it cannot be cancelled directly. In this case, you may request a return after delivery in accordance with our Return & Refund Policy.
Shipping fees (if already incurred) may be non-refundable.
Out of Stock or Unavailable Items
If an item becomes unavailable after your order is placed, we may contact you to offer:
A replacement item
Partial shipment
Waiting for restock
Full refund for the unavailable item(s)
Our Promise
Fast order processing
Secure packaging
Reliable shipping methods
Dedicated customer support
Fair solutions if issues arise
